Contact Us
We're here to help.
At SignSpark AI, we are committed to providing a smooth and reliable experience. If you experience any issues while using our website or app, or would like to request account deletion, please use the form below to let us know.
Our support team will review your request and respond as quickly as possible.
Contact Us
Our team is here to support you every step of the way
How It Works
- Select a request type: Choose "Report an Issue" or "Delete My Account."
- Fill in your details: Include the name and email address linked to your account so we can find it without delay.
- Describe your request: For an issue, tell us what happened. For a deletion request, let us know if you'd like your uploaded contracts and Fairness Reports removed along with your account, or just the account itself.
- Submit the form: You'll get an email confirming we've received your request.
- We follow up: Issues are reviewed and addressed as quickly as possible.
Deletion requests are completed within 7 days(max 30 days), with a final email once your account and data have been removed from our production servers.
What Gets Deleted
Once a deletion request is processed, the following is permanently removed from our production systems:
- Your name, email address, phone number, and password.
- Billing address and payment method details, if you upgraded to Pro (we never store full card numbers; these are handled by our payment processor).
- Uploaded contract documents, including buyer's orders, finance agreements, lease agreements, and window stickers.
- Vehicle and transaction data tied to your account, including VIN, purchase price, trade-in value, and lease terms.
- Any sensitive details our AI extracted from your uploaded documents, such as your address, driver's license number, or credit score tier.
- Device and usage information linked to your account, such as IP address and activity logs.
A small amount of data may remain beyond the 30-day window, but never in a form that identifies you. This includes anonymized, aggregated insights used to improve our AI models and any transaction records we're required to keep briefly for financial recordkeeping.
Questions?
If you have questions before or after submitting a request, whether about an issue or an account deletion, reach out to privacy@signspark.com, and our team will get back to you within 2 working days.